Sugar Apple

Support Center

How can we help?

Find quick answers about purchases, subscriptions and your data, or contact our team directly. Every message is read and answered by a real person.

Contact support Browse FAQs
  • Reply within 1–2 business days
  • Mon–Fri, 9:00–18:00 (GMT+7)
  • Free help for all our apps

Get help by app

Choose the app you need help with.

Each app has its own policies. Writing from the app’s link below sends your message with the right subject so we can route it faster.

Frequently asked questions

Quick answers to common questions.

How do I restore a purchase or Premium subscription?

Open the app, go to the Upgrade Premium screen and tap Restore Purchases. Make sure you are signed in with the same Apple ID or Google account you used to buy. If it still doesn’t appear, email us your order ID from the App Store or Google Play receipt.

How do I cancel my subscription?

Subscriptions are managed by Apple and Google, not inside our apps. On iPhone, open Settings › your name › Subscriptions. On Android, open Google Play › Profile › Payments & subscriptions › Subscriptions. Deleting the app does not cancel the subscription.

Can I get a refund?

Payments are processed by the App Store and Google Play, so refunds are handled by them. Request one at reportaproblem.apple.com for Apple, or through your Google Play order history for Android. We’re happy to help if you run into trouble.

How do I delete my data or account?

You can remove local data by deleting the app. To permanently delete any data stored on our servers, email us from the address linked to your account with the subject “Data deletion request”. We will confirm by email once your data has been removed.

My data isn’t syncing between devices. What should I do?

Check that both devices are online, signed in to the same account and running the latest version of the app. Then force-close and reopen the app. If the problem continues, contact us with both device models so we can look into it.

How can I report a bug or suggest a feature?

Email us at [email protected] with the app name in the subject. Feature ideas from users shape our roadmap, and we read every suggestion.

Before you write

Help us solve it faster.

A few details let us reproduce the problem on the first try. If the issue needs engineering review, we will keep you updated by email until it’s resolved.

Response time
1–2 business days. Billing and account access issues are prioritised.
Support hours
Monday–Friday, 9:00–18:00 (GMT+7). Weekend messages are answered the next business day.
  • App name and version — found in the app’s settings.
  • Device and OS version — for example iPhone 15, iOS 18.
  • What happened — what you did, what you expected, and when.
  • Order ID — for purchase issues, from your App Store or Google Play receipt.
  • Screenshots or a screen recording — if you have them.

Still need help?

Our team is ready to help. Send us a message and we’ll get back to you soon.

[email protected]